Sophia Dunkley
Sophia Dunkley is a dental speaker, coach, and consultant with more than 27 years of experience in dentistry. As Founder of The Practice Navigator™, she brings a rare 360° perspective spanning treatment coordination, practice operations, consulting, case acceptance, and team leadership.
A certified Energy Leadership™ and ELI 360 professional through iPEC, Sophia integrates leadership, human connection, communication, and systems into practical frameworks that help dental practices achieve sustainable performance and growth.Sophia specializes in executive leadership, practice management, and high-value case acceptance, including implant arch and comprehensive restorative dentistry.
She helps dentists and their teams transform the patient journey from the first interaction through treatment commitment. Her approach goes beyond traditional sales techniques, focusing instead on building trust, strengthening communication, developing high-performing teams, and creating the confidence patients need to move forward.
GPS to YES™: Elevate the Patient Journey
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Navigate with the GPS to YES Framework
Discover a step-by-step navigation system that transforms scattered conversations into a clear, motivating path patients can easily follow, reducing indecision and INCREASING treatment acceptance.
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Decode the Silent Barriers Keeping Patients from Saying YES
Uncover the hidden dynamics that stall case acceptance , decision fatigue, emotional overwhelm, fear of judgment, and team misalignment, and learn how to dismantle them before they sabotage production.
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Activate Team Energy to Drive Unified Case Acceptance
Learn how to empower every team member, not just the dentist, with leadership-based communication and emotional navigation skills that turn hesitant patients into confident decision-makers.
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Elevate the Patient Journey from Transaction to Transformation
Move beyond “selling” dentistry by co-creating an elevated experience where patients feel seen, respected, and guided, leading to deeper trust, greater loyalty, and long-term profitability.
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Master the Leadership Mindset Behind Case Acceptance
Understand why case acceptance is not just a patient problem, but a leadership opportunity. Attendees will learn how mindset, culture, and accountability systems drive sustainable yeses, even in high-ticket cases.